FAQ – Frequently Asked Questions.

🌙 Frequently Asked Questions (FAQ)

1. How long does shipping take?
Our orders usually arrive within 4 to 8 business days. Delivery times may vary depending on your location, but we always make sure your LunaHug arrives safely and as quickly as possible.

2. Can I track my order?
Yes! Once your order is shipped, you’ll receive an email with a tracking number so you can easily follow your package’s journey until it reaches your door.

3. Can I get a refund if I’m not satisfied?
Absolutely. If your product arrives damaged, defective, or you’re not fully satisfied, you can request a refund within 30 days of receiving your order. Just contact us through our support page, and our team will assist you right away.

4. Does the product have a warranty?
Yes, if your product arrives damaged or defective, please contact us and we’ll help you resolve it as soon as possible.

5. What should I do if I haven’t received my order?
If your order hasn’t arrived within the expected time frame, please contact us and we’ll immediately help you track it or send a replacement if necessary.

6. Do you offer free shipping?
Yes, we currently offer FREE shipping on all orders, no matter where you are.